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Carpet Cleaning Techniques and Machines

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Carpets are subjected to a lot of foot activity, especially if they are installed in high traffic areas of the home like the living room and bedroom. Hence, it is normal for carpets to accumulate dirt and grime, including mud or dust from shoes, food stains and even messes created by pets. Carpets need regular cleaning or else they become unattractive and worst become a health risk to you, your family members and pets.

Stains should be immediately removed, so they will permanently blemish the carpet. Carpets should be regularly cleaned, once or more times depending on foot traffic, to keep them spotless and fresh smelling. The cleaning should be done by specialists who know how to operate professional carpet cleaning equipment properly and efficiently.

In the below video, Jason demonstrates some of the different machines and techniques used by professional carpet cleaning companies. For more information about Best 1 carpet cleaning services, please call our office on 1800 187 561.

A short overview:

Truck Mounted Machine / Steam Cleaning Machine

Any machine that is bolted to the truck is a truck mounted machine. This type of unit is strictly for steam cleaning. It has its own power plant and doesn’t require the use of the customer’s electricity or hot water. With a turn of a key, the machine does the entire carpet cleaning process automatically, including heating the water. It pumps the cleaning solution onto the carpet at the same as it is cleaning the carpet.

The process is quite different At Best1 Cleaning. The company prefers to pre-spray the carpet separately beforehand. A holding tank that is used to store sanitisers, deodoriser, conditioners and softeners are pumped through the steam. Once the steam hits the carpet, the sanitising, deodorising and conditioning are also in at the same time and residue is extracted.

Portable Hot Water Extraction

This machine works very similar to a steam cleaning machine. In actuality, the carpet is cleaned by hot water extraction, not steam cleaning. Hot water is poured into the clean water chamber located at the back of the machine and then pumped through a small fitment located on the lower portion onto a hose and onto the carpet. The water is sucked up through a bigger pipe back to the machine, specifically in the dirty water chamber.

Carpet Dry Cleaning Machine / Encapsulation Clean

This machine looks similar to a vacuum cleaner, but with a large plastic tank that holds the cleaning solution and a spinning rotary pad that applies the solution onto the carpet. There are pads for different carpets or for different carpet cleaning situations. This type of machine is primarily for dry cleaning or encapsulation cleaning machine. Dry Clean and Encapsulation Clean are pretty much the same, except that each uses a slightly different product.

Selecting the Right Equipment

Whist it’s a good idea to have an understanding of the various cleaning machines, your Best 1 Cleaning representative will be able to advise on a solution that best fits your needs. Our experts have the training and experience to operate a variety of machines, ensuring that your carpets are looking and smelling brand new once again. For more information about carpet cleaning services by Best1 Cleaning, call us on 1800 187 561 or arrange an online quote today.

Customer Review After Carpet Cleaning Service.

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To obtain great results from a professional carpet cleaning service, it will depend on a few different things. Firstly, the attitude and experience of the carpet cleaning technician doing the job, and secondly the quality of the equipment being used. Here at Best 1, we use state of the art truck mounted and portable machines and they are kept in A1 condition for the best results and reliability. The third important part of a carpet cleaning service is the products used to remove stains and dirt from the carpet. There are all sorts of cleaning solutions available to us and the more expensive ones are certainly better. It’s these ones that we here at Best 1 Cleaning & Pest Control Services choose to use.

Spot Stain Removal from Carpets & Upholstery

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Spot stains on upholstery and carpets can be a real pain and very unsightly. There are all sorts of cleaning products you can buy from the shops or supermarkets, but as many of our customers figure out not many of them work as they describe.

The Power of Extraction Machines

With most spot stains they need to be extracted from the material, and the only way of doing this is by using an extraction machine like a steam cleaner.

Most of the products sold in supermarkets are generally safe for most materials. But if you don’t extract them, then it stays where you sprayed it. However, this leaves a residual that can become sticky.

Over time dust will settle on the area that was treated and make the stain you were trying to get out even worse.

Some spot cleaning solutions can be left in the material without the need of extracting them. They are specially formulated for this purpose; these are generally used by professional carpet cleaners for the purpose of spot cleaning.

One of our customers had a blood spot on her lounge suite that she had tried to get out with a spotter from the shops but was unsuccessful. She couldn’t understand how we could get the stain out by just spraying a spotter onto the mark without using a machine.

We were able to do this because the products we use are formulated to encapsulate the dirt and dust and safely remove the stain.

I have to say, as it was a blood stain we were removing for the customer, and we did extract it also. With these types of stains it’s best to fully remove them.

Why Hire Experts

In most cases it’s easier and cheaper to just call in the experts to help with any unwanted marks or stains that you may have in your upholstery or carpets. It’s not only done without any fuss, but it’s done safely so not to damage the material.

Before & After Results

Before & After Results

Many people damage their upholstery or carpets by being too aggressive when trying to remove stains, and by this I mean they try and scrub the mark out. When if they had the right cleaning product to start with the product would do most of the work for them.

But nothing will ever compare to hiring the services of a professional carpet cleaning company to help in the removal of stains.

Some stains are permanent and can only be treated by using some different techniques such as heat transfer. The right solution also needs to be used when attempting this type of stain removal technique.

Heat transfer should only be done by a professional that has done it many times before, as it can end up permanently damaging some materials by burning them.

wine spill

Spills

If, after this method the stain still remains, then the only way to make it blend somewhat is to colour dye the area. This method is time consuming and will only work well on fairly new carpet and upholstery that still has good body and that has not started to fade.

Carpet Cleaning Advice for Homeowners and Tenants.

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What sort of carpet (cheap or expensive) is best for you and, which one cleans the best and has the longest life for wear and tear?

Carpet Steam Cleaning

Carpet Steam Cleaning

These are questions I get asked a lot from home owners and tenants, so here is some advice for both. But the important things to remember is what situation the carpet is being used for.

Some of the cheaper carpets clean up very well with a carpet dry clean or a steam clean, but they may not last as long as a more expensive carpet.

Whether you have a cheaper carpet or more expensive one, they will both still be vulnerable to staining. So it’s important with any stain that it be removed as soon as possible. If it’s left to long, there is a greater chance of it causing permanent damage or discolouration to the fibres, and this also goes for so called stain resistant carpet.

So it depends on where the carpet is going and how much traffic it is expected to handle. Most people with rentals put the cheaper carpet in as it may need replacing every few years due to heavy traffic.

The reason most will not use a more expensive carpet in rental properties is because they require a lot more care and attention and a regular clean. And this doesn’t happen with renters; most renters just get the carpets cleaned when they are vacating as this is a requirement of their lease.

Advice for Renters

As a renter, it pays to have the carpets cleaned on a more regular basis, such as every twelve months, this will help to protect your bond when leaving a rental property. If there is any damage to the carpet, the agent will do their up most to keep your bond money.

So when renting a property, take pictures of the carpet on the day you move in and have them filed and try to look after the carpet as it does save you a whole heap of headache on exit day.  Tenants can now have Best 1 come out to their rental and do an assessment of the whole property before moving in. This is then filed and can be used if an agent is trying to keep the bond money back for claims that may have happened with a different tenant.

Advice for Homeowners

The landlords or the property owners must also understand that there is such a thing as fair wear and tear. If you want to own a rental property it’s best to understand that every 5-10 years there’s a good chance that it will need a re-paint and possibly new carpets.

Not all tenants are bad, and in most cases, they do their best to keep the property in good shape and try to leave it in the same condition they found it in.

With the more expensive carpets that homeowners would choose, it’s important to remember that they need a lot of care and regular professional cleaning. This is one mistake that people make; they think because it’s an expensive carpet that it can go years without having a steam or dry clean done.

But this isn’t the case the top end of carpets need a lot of looking after, especially if they are a thick pile carpet. If they aren’t properly vacuumed on regular basis, dirt and grid builds up in the base of the pile and starts to wear and damage the fibres.

Carpets should be vacuumed at least 3 times per week and more if they have to handle a lot of traffic from a big family or kids. So if you are going down the track of putting an expensive carpet in your home, also invest in a good quality power-headed vacuum cleaner, something like a “Dyson.” They are expensive but they do a very good job of keeping your carpets clean between your professional carpet cleaning visits.

It’s recommended that carpets be steam or dry cleaned every 12 months, and this is for both renters and home owners. Having your carpets professionally cleaned every twelve months will help to remove dust mites and bacteria from the carpet fibres, keeping you home safe for the whole family.

Cleaning Wool Carpet Plus Pest Control

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We were asked by a customer to clean their carpets. We were told they hadn’t been cleaned for about 3 years, so we recommended the deep steam clean using the truck mounted machine.

Pure Wool Carpets

Once we arrived and had a look at the carpet, we identified the carpet as pure wool. This type of carpet when doing any type of clean from a steam clean or a dry clean must be left as dry as possible at the end.  Wool carpet is very expensive and, if not cleaned correctly, can cause all sorts of problems from browning to going out of shape.

After doing an inspection of the carpeted rooms, we had found some areas that had been damaged by carpet beetles. In the pictures shown, you can see the damage they can cause to a wool carpet.

Pest Control Treatment

The damage was slowly getting worse from what the customer had told us, so we recommended we do a pest control treatment also to kill any remaining larvae. When doing a treatment of this kind, it’s very important that a thorough treatment is done, and what we mean by this is not just a light spray around the edges. The spray needs to be directed at the base of the carpet where it meets the skirting board.

The carpet clean alone will not eradicate carpet beetle larvae from the carpet; it must be also treated by a licensed pest control operator. As our carpet cleaning technicians are all licensed pest controllers, we can carry this treatment out at the same time as the clean, saving you time and money.

A close eye needs to be kept on the affected areas by the home owner or tenant over the next month. If there are still signs of larvae after this time, then a second spray is needed. This should be explained by the pest controller at the time of the service.

Residential and Commercial Carpet Cleaning Professionals

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Carpets are in virtually every house hold and commercial property.They help to complete a room and also help with sound absorption. If you walk into a room with no carpet, it will echo with every foot step. Carpets also come in all colours and materials, from nylon to wool and other manmade fibres. All of these different materials need specialised cleaning to keep them in good condition.

Different Carpet Types:

There are two different types of nylon: Nylon (polyamide) and polypropylene (olefin). Sometimes there is also polyester, but this is more of a mix. Some nylon’s can now look and almost feel the same as wool.

There are also many different types of wool and also wool mix carpets, with New Zealand wool being one of, if not, the most expensive. Wool has a low abrasion quality, so it means that heavy traffic areas will wear down over time. Wool can also develop odours and may also shrink if it is over wet. They can also be damaged by moths or carpet beetles.

Why Clean Carpets Regularly:

Having your carpets cleaned on a regular basis will enhance the life span of the carpet. This is because the in-ground dirt and dust is removed from the base of the carpet. If this dirt isn’t removed by a professional carpet cleaning company, it will slowly deteriorate the fibres.

The cleaning process may vary depending on the type of material the carpet is made from. This can be determined by the cleaning technician when they arrive on site. For instance, woollen carpets need to be cleaned with high powered steam cleaning machines or otherwise known as a truck mounted machine, or they can also be cleaned using a carpet dry cleaning method.

Wool is a natural fibre, so over wetting it can cause major problems down the track. Using an inexperienced cleaner for wool carpets is a disaster waiting to happen. The carpet may look ok at the time of the clean, but if it’s left to wet it will over time start to brown out.

Browning can be treated in some cases, but if left to long, this will permanently damage the fibres. So it pays to use a company that understands how best to clean wool carpet.

Fibres like nylon can be cleaned with any process from steam cleaning, dry cleaning and low moisture cleaning. In fact, in some circumstances, we have had a better result cleaning nylon or solution dyed nylon carpet with low moisture clean. Low moisture cleaning was brought about to clean large areas of commercial grade carpet, and many of these carpets are made from nylon.

In a commercial situation, nylon can be found in shops, schools, restaurants, factories and offices. A quality carpet cleaner would be able to service all your needs for commercial carpet cleaning.

Nylon is a very good material for wear and has a high stain resistance quality. This is because the fibres are what is called closed fibres; this means that liquids spilt will find it very hard to penetrate into the fibre itself. A woollen carpet is an open fibre; this is where stains and spills can easily penetrate the fibre and cause permanent staining.

So What’s The Best Carpet To Have:

The best type of carpet will vary depending on the environment that it is to be placed in. For instance, if you have a house full of young kids running around, then a wool carpet is not going to be your thing. This is because the wool carpet takes a lot more care and attention than other materials such as nylon.

Many people think if they have wool carpet laid that they have it for ever and it doesn’t need cleaning; this is not the case. With wool, you need to have it professionally cleaned at least once a year. And in a home or commercial building with high traffic, it should be done twice a year. One customer told us that the company she bought her woollen carpet from said it never needed to be cleaned. This is not very good advice, as the Australian standard is once a year.

To help any carpet last for many years, it’s best to not let anybody walk on the carpet with shoes on. No matter what type of carpet you have, it will deteriorate quicker if shoes are worn on it. Also, removing shoes will mean that there is less chance of permanently staining the carpet from foreign object stuck to shoes.

Mixed Blend Wool Carpet

Mixed Blend Wool Carpet

The carpet in the picture to the right was a wool blend; this carpet had been down for about 6 years before having its first clean by us here at Best 1 Cleaning. It had significant wear through the main walkways, although the customer had never let anyone walk on the carpet with shoes on. But had this carpet had a regular clean by a professional company, it may have worn better, because the grit and dirt deep down in the base would have been removed.

Whether you are having your carpets cleaned in your own home or if you are a tenant vacating a rental property, or even a school or business with the need of commercial carpet cleaning, it will always pay to seek the advice of a professional carpet cleaning company that does both residential and commercial cleaning to care for your carpets.

Using a company that is capable of doing any cleaning method will ensure that your carpets are cleaned correctly and, in turn, will mean they last for longer, saving you time and money in the long run.

A Professional Carpet Cleaning Service

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How well does your carpet come up after a carpet clean? Here, I’ll give you two examples of how a carpet clean can vary and why.

Customer No. 1

We had a job booked in to steam clean a lounge room dining room and 1 bedroom on the Gold Coast. The rooms were in a 3 story unit block, so we could easily use the truck mounted machine to do the clean.

The customer had said to us when making the booking that the carpets were in very bad condition. This was caused by a bad tenant who hadn’t looked after the carpets very well at all. The customer wanted to see if a carpet clean would make a difference before going down the track of replacing them.

When we arrived, we assessed the carpets and they were in a bad way. I asked the customer if any other company had been in to clean the carpets. He told us they have never been cleaned; they were only 2.5 years old.

Once we knew they had not been cleaned before, we knew we could get them pretty much back to normal. So we set up and completed the job and they came up like new again. The customer was very happy and didn’t have to replace the carpets.

Customer No. 2

We also did another job that same day, but in Brisbane this time. The carpets there were in as bad a condition as the last job, but these carpets had been cleaned many times over the years and were in terrible condition.

The customer had said she has had some bad experiences with other carpet cleaning companies that hadn’t done a very good job.

We did a test on the carpet to identify the type of carpet we were cleaning and as it happens it was the same as the last job done at the Gold Coast. They were both a nylon made material, but this carpet wasn’t going to come up as good as the last one did and I’ll explain why.

Some may think, well, if you have the same type of carpet and they are both in pretty poor condition with spills and stains all over them and by using the same technician and machine and cleaning products that the clean should bring them both up as well as each other. Well, this isn’t the case.

The reason why the second job didn’t come up as well is because of all the previous cleans by other companies. All the different types of cleaning processes and cleaning solutions had destroyed the carpet over the years and, in some areas, stripped the colour out of the carpet completely.

The customer at the second job wasn’t expecting the carpet clean to perform miracles as she knew they were in a bad way, but she just wanted them as clean as could be and the dirt removed. She also wanted them sanitised, which we did, and she was very happy with that. But if this customer had used a reputable company from day one, the carpets would still be in good condition with little to no stains.

An Important Thing to Note with Carpet Stains

One major thing to keep in mind when having a clean done is that not every stain will be removed by any of the cleaning methods, whether it be a truck mounted system, a portable unit or a carpet dry clean. Sn some cases, a stain has discoloured the carpet fibres to a different colour. This should be explained at the start of the job by the technician.

One of the main problems with the second customer’s carpets was that other cleaners had used the wrong sort of cleaning solutions on the carpet, and also only ever did a spot clean. This is not how to correctly prepare a carpet for a steam or dry clean.

Carpets should firstly be pre-vacuumed and then a pre-spray shampoo solution applied to the whole carpet, not just the spot stains. It’s also important to have a machine with the power to fully extract all of the cleaning solutions back out of the carpet.

Leaving residual products in the carpet that aren’t meant to be left there will deteriorate the surface of the carpet over time and even start to dissolve the glue that holds the backing in place.

I have been into many homes and commercial premises over the last 18 years of cleaning carpets throughout Brisbane, Ipswich, Gold Coast and the Sunshine Coast. Many of those carpets have been unnecessarily damaged by poor carpet cleans. This can be easily prevented by just not using a cheap and unqualified cleaning company.

You may be asking yourself, how do you know who is a good company and who is a bad company? Well, this is easily determined in today’s world and with the aid of the internet no one should get ripped off by a carpet cleaner.

All you have to do is a search online and if the price sounds too good to be true, then it probably is. So avoid those companies and maybe ask your family and friends who they recommend.

Here is a list of questions you should ask before hiring a carpet cleaning company:

  1. Does the price given include everything or are there extra’s.(if so don’t book)
  2. Do you pre-spray the whole carpet?
  3. Do you sanitise?
  4. Do you deodorise?
  5. Do you spot clean as you clean?
  6. (Very important) do you have a Guarantee?
  7. Do you use a truck mounted steam cleaning machine or a portable?
  8. Is it a steam clean or hot water extraction or a dry clean? (which one)
  9. Do you pre-vacuum?
  10. You ask the questions, it’s your money after all

A carpet cleaning quote should include everything from the shampoo to all the deodorisers and sanitisers and stain removal. If it doesn’t, it’s just a scam to get their foot in the door and up-sell. if this happens, ask the company to leave.

The only time an extra cost should happen is if the room sizes are a lot bigger than quoted. This is because it obviously takes the cleaner longer to complete the job.

A standard room size is 4×4 metres. Don’t accept anything less than this.

The whole point to this article is to educate people on the difference between a cheap carpet clean and a more expensive one.

The cheap clean will do nothing more than eventually ruin your carpet because the cleaning solutions aren’t properly used and extracted. The technicians that are doing these cheap jobs aren’t trained in any way and have no idea of how to correctly clean carpets or what sort of solutions to use.

If you use a professional carpet cleaner with a good reputation, your carpets will last for as long as they were intended.

If you have had a bad experience with a cleaning company, feel free to leave your feedback here. We have left this page open for comments, so please feel free to leave your comments thank you.

Professional Water Extraction and Cleaning

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Water Damage to Carpets

The pictures below show the damage water can cause to carpets after flooding if it isn’t removed correctly.

These pictures were taken at a job done for a tenant vacating a rental property. The tenant was leaving the property because the carpets were starting to smell and go mouldy.

Rain had come in through the roof and flooded one of the bedrooms. The real estate agent sent a carpet cleaner around to extract the water from the carpet, but this wasn’t done correctly or with the right type of machine.

Having your carpets cleaned by an untrained and inexperienced cleaner can end up costing you more money in the long run.

If wet carpet and underlay is left to sit on concrete or wooden floors for more than 72 hours without being treated, it can start to cause problems to the concrete or wood. Then they also will need to be treated before new carpet can be laid.

The wooden strip that sits around the edge of the room to hold down the carpet had started to rot (as seen in the picture below) and this in turn caused the carpet backing to start to rot and cause mould issues. The carpet was left wet for too long, and as a result, the carpet now has to be replaced along with the underlay.

Problems of Living with Rotting and Mouldy Carpets

It’s unsafe to live in a property with rotting carpets that is causing mold to grow. Mould spores can cause all sorts of health problems for adults and children. Mould needs to be treated by a professional.

When a carpet is being cleaned, the process doesn’t clean the underlay or the backing of the carpet. So in order to reach these parts of the carpet, special cleaning solutions and cleaning machines need to be used.

If you have a problem with smelly carpets or mold forming, call an expert carpet cleaning company and get the right advice and make sure they offer a guarantee.

Best 1 Cleaning operates throughout Brisbane – Ipswich – Gold Coast – Sunshine Coast, offering a 24 hour emergency services for all types of floods from leaky roofs to bath over flows. So don’t risk it – call the experts in water damaged carpet restoration and get the job done right the first time.

These pictures show the damage to the carpet and mould starting to form on the wall. The mould is caused from the moisture content in the carpets.

 

 

Removing Bad Smells

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Removing Urine Odour from Carpets

Removing the foul smell of cat urine is almost impossible without the help of a professional carpet cleaner.

Using just soap and water will have little effect on such a smell. This is because the enzymes within the urine that ends up deep in the base of the carpet and sometimes in the underlay need to be treated.

The only way to fully treat a carpet with a bad smell is to use an extraction machine. The area firstly needs to be treated with odour eaters or odorcide, and then they need to be extracted using a powerful steam cleaning machine.

Best 1’s Odour Removal Treatment and Process

The pictures below demonstrates the area that needs to be treated and cleaned to correctly remove odours from carpets. In the picture the stain and smell was only about the size of a small cup, but a larger area had to be treated to help eliminate the smell.

When urine soaks into a carpet, it will most likely end up making its way into the underlay and this is where it can spread. This is why it’s important to hire the services of a professional cleaning company to correctly remove the bad smell to ensure all the bacteria is removed.

Getting rid of the bad smell is only part of the job. Once this has been done the area then needs to be steam cleaned, deodorised and sanitised.

After the final cleaning is complete, an odorcide is then sprayed on to the affected area and left to dry. This will ensure all traces of the bacteria within the urine are completely removed.

Save Money by Hiring a Professional Carpet Cleaner

With some pet urine problems on carpets, some people go down the track of replacing the whole carpet because they just can’t get rid of the bad smell. This is a very expensive exercise to replace carpets. It’s a lot cheaper to hire the services of a well-trained carpet cleaner.

If you have a problem with a bad odour in your house, it is worth calling a professional to have a look as it may save you money in the long run.

 

Carpet Cleaning Advice for Pensioners

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The Eldery Shoud be Wary of Over Charged Services

The elderly are an important part of our community, and they need to be aware of unscrupulous people preying on them for money.

There are carpets cleaning companies that will over charge elderly residents for services to their homes. This is why it is important to use a reputable and reliable company.

For example, there was talk of a carpet cleaner in early 2013 on the Gold Coast charging pensioners between $300 and $500 per room for carpet cleaning.

Once they have finished ripping off people in that particular area, they then move on to other places, such as Brisbane, Ipswich & Sunshine Coast. This sort of thing happens in many trades, not just carpet cleaning or pest control, and also in all states and cities.

Questions You Should Ask When Hiring Carpet Cleaners

When choosing a cleaning company to do your carpets, rugs or upholstery, it’s important to ask a few questions before giving out your address.

(Click Here) to find out what you should be asking a carpet cleaning and pest control company before you allow them into your home.

One of the most important things to get right from the start is the price. Ask the company you are hiring, will the price go up? Ask exactly what the service will include. Can you see all this in writing on their particular webpage?

A professional carpet cleaning company will offer a complete package, from a pre-vacuum, pre-stain treatment, deodorising and sanitising. These are all steps that should be included in a carpet cleaning quote over the phone or by email. Be certain you know what you are paying for!

The Cleaning Process

For the best results, it is highly recommended that a deep and thorough pre-vacuum of all the carpeted areas is done prior to any stain removal or shampoos being applied. Some people wish to do the pre-vacuum themselves to save a little money.

The vacuum will help to remove the dirt and any loose particles from deep in the base of the carpet fibres. This is done with a power-headed cleaning attachment.

The power head vibrates during the vacuuming, and this shakes loose particles to the surface, making it easier for the cleaner to remove. Removing any loose dirt and bits in the carpet will also aid in the life span of the fibres.

So when you are thinking of hiring the services of a carpet cleaner, make sure they are going to do what they say and they don’t just come in and jack the price up. Some companies are professionally trained in sales and they will know all the right things to tell you to up the price.

With the aid of the internet in today’s world, there is no need for anyone to get a bad job done. By choosing a cheap carpet cleaner, you will find that when they arrive they will just charge more. It is easy to do a search online and find out about the company you may want to hire.

Always remember do your research and ask some questions before hiring any trades to enter your home. Here at Best 1 Cleaning, we offer a full 100% Guarantee on all of our services.