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What are the right way and the not-so-right way to clean carpets? Well, there are many different ways to clean carpets and there are also many different types of machines to use. The best machine on the market can do a very bad job if the operator doesn’t know how to use it properly.
100% Guarantee on Carpet Cleaning and Pest Control Services
Here at Best Cleaning and Pest Control, we offer a 100% guarantee on our services. No other company does this. Some may say they guarantee a job. But what is a guarantee? We see it all the time on just about everything, even a new car, but there is always one of these (*) beside the word guarantee. Ours is simple, we will clean your carpets to the best that they are able to be cleaned. If you aren’t happy with the service, we are happy to come back free of charge and re-clean them. But it does end there. If you are still not happy with the results, we are happy for you to hire the services of another cleaning company to do the carpets. You can choose which company you please. If they get the carpets to look any better, we will happily re-fund you the money in full, no questions asked.
Why are we so confident in our service to offer a guarantee like this with no strings attached? Well, that’s simple – because we know that if we can’t get a stain out with our steam clean or dry cleaning, then no one can. In 16 years of carpet cleaning, we have never had to refund any customer.
Now, the question is why do some carpets come up better than others? This is simply because all carpets wear and over time permanent stains will appear. Over time ,carpets also discolour. Once they have discoloured, there is nothing any carpet cleaner can do no matter how good the cleaning solutions are or the machine used or the method used.
Is it dirt? Or discolouration?
How can you tell the different between discolouration and general dirt that the cleaner has missed? Well, the areas will be patchy if it is dirt that has been left behind from a clean. If it is discolouration, it will be even over the surface. This is usually more noticeably in the high traffic areas and walkways, as these areas get the most traffic. There is no a carpet in the world that will last forever. But if the carpets have been cleaned correctly, then you can be assured that there will be no bacteria left in the fibres. Hiring a professional is the best way to ensure your carpets last for as long as they were intended.
As the owner of Best 1 Cleaning and still an active carpet cleaner, I hear all the time from customers that the last cleaner didn’t do a very good job. Yes, some companies don’t do a good job. This can be down to a couple of things. First, the technician doing the job and second, the cleaning equipment used. But with the aid of the internet these days, no one should get a bad job done anymore. It’s possible to do plenty of research before engaging the services of a carpet cleaner.
What should the price include? This will vary depending on who does the job, but all carpet cleaners should do a pre stain treatment – deodorise and sanitise as part of the cleaning service. Too many companies are charging extra for this.
The biggest thing I hear is that the last cleaner wanted to charge for the pre stain treatment or the shampoo, that the price quoted was for just a steam clean. This is absolute rubbish! If you decide not to go with the pre-treatment or the shampoo, how are you to clean carpets with just steam? It would be like putting the washing machine on and not putting any detergent in with the clothes. Doesn’t make sense, but this is called switch and bait. The customer is given a great cheap deal over the phone, but when they arrive it goes up for things like pre stain treatment, shampoos, deodorisers, sanitisers.
The best one I have heard is, these carpets are very heavily soiled and will require an industrial clean. I can tell you there is no such thing as an industrial clean. It is just another way of getting the price from low to high. Don’t be fooled.
So what should you expect from a cleaner? Well, this is what we here at Best 1 Cleaning and Pest Control do. We arrive at the job and introduce ourselves. We ask if we can have a look at the areas to be cleaned. Then we would ask the customer if there are any stains that they are concerned about, so we can pre-treat them before the cleaning process. Once the inspection has been done, we get to work. First, we would do a thorough pre vacuum, then a pre stain treatment, then the cleaning is started. The sanitisers and deodorisers will be added to the carpets as the cleaning is being done, this gives for better results.
We would also explain that some marks may not come out. We would point these out before the job was started. These are called permanent stains, and can only be removed by using special stain removal techniques like “heat transfer” or “dye stain removal.” If any of these need to be done, then this is what you would pay extra for. But all the shampoos, deodorisers, sanitisers and pre stain treatment should all be included in the price, whether you are going with a cheap company or a more expensive one. Unfortunately they aren’t. But here at Best 1 Cleaning and Pest Control, we include all of these as part of the pricing.
All the dirt and soiling should come out with a good quality carpet steam or dry clean, but we must all remember that as carpets age they will become more permanantly stained and worn. There is nothing anyone can do about this.